Email support
Questions, feedback, or something not working right? Email us and we'll respond within 1 business day.
support@hitzerocheer.comFrequently asked questions
How do I find my team?
Tap the Search tab and type your gym name or team name. We cover thousands of All Star programs. If your team isn't showing up, email us and we'll look into it.
Why are scores missing for an event?
HitZero pulls scores from Varsity TV and other public sources. Scores typically appear within a few hours of posting. Independent event scores may take longer or require manual submission. If scores are missing after 24 hours, let us know.
How do push notifications work?
When you follow a team, you can enable push notifications for score updates, performance reminders, and schedule drops. You can manage notification preferences in the app under your profile settings, or turn them off entirely in iOS Settings → Notifications → Hit Zero Cheer.
What's included in the free tier vs. paid subscription?
The free tier lets you follow 1 team with ad-supported access to scores and schedules. The full subscription ($4.99/month or $39.99/year) unlocks unlimited team follows, push notifications, offline caching, and an ad-free experience. A 30-day free trial is available at first launch.
How do I cancel my subscription?
Subscriptions are managed through the App Store. Go to iOS Settings → your Apple ID → Subscriptions → Hit Zero Cheer, then tap Cancel Subscription. You'll retain access through the end of your current billing period.
The app isn't working offline — what should I do?
Offline caching requires a paid subscription. Make sure you've opened the app and loaded your team's data while connected to the internet before heading to the venue. If you're a subscriber and still having issues, contact us.
I see incorrect score data — how do I report it?
Email support@hitzerocheer.com with the team name, event name, and the correct score. We'll investigate and update the data as quickly as possible.
Does HitZero collect data about athletes?
No. HitZero tracks teams only — we never collect, store, or display data about individual athletes. See our Privacy Policy for full details.
Account deletion
You can request deletion of your HitZero account and all associated data at any time. This will remove your account, followed teams, notification preferences, and any submitted scores.
To request deletion, email support@hitzerocheer.com with the subject line "Delete my account" from the email address associated with your account. We'll process your request within 7 days.